Aidena

— AI STACK RECOMMENDATION

E-commerce AI Support Chatbot Stack

Complete stack for building a scalable AI customer support chatbot handling tickets, FAQs, and refunds with multi-channel deployment and observability.

Stays alive for 365 days after the last visit.

E-commerce

E-commerce AI Support Chatbot Stack

Complete stack for building a scalable AI customer support chatbot handling tickets, FAQs, and refunds with multi-channel deployment and observability.

high confidence

Core Stack ℹ︎

Claude Sonnet 4

Primary

Balanced model ideal for customer support with strong reasoning for refund decisions, low hallucination for FAQ accuracy, and cost-effective for high-volume ticket handling.

$0.003/1K tokens

Dify

Primary

All-in-one platform for building production chatbots with RAG for FAQs, ticket management workflows, multi-channel deployment (web, Slack, Discord), and built-in observability—no custom backend needed.

$0/month (self-hosted) or $99+/month (cloud)

Chroma

Primary

Lightweight vector database for storing and retrieving FAQ embeddings, enabling semantic search to match customer questions to relevant answers at scale.

$0/month

Complete the Stack ℹ︎

Cohere Rerank

Alternative

Improves FAQ retrieval accuracy by reranking search results for relevance, ensuring customers get the most helpful answers for their specific questions.

$0.002/1K searches

AgentOps

Alternative

Observability platform for monitoring chatbot performance, tracking LLM costs, debugging conversation flows, and identifying support bottlenecks in production.

$0/month (free tier)

Composio

Alternative

Connects chatbot to e-commerce platforms (Shopify, WooCommerce) and payment systems for automated refund processing and order lookups with managed OAuth.

$0/month (free tier)

Getting started

  1. 1Deploy Dify self-hosted or cloud to create chatbot interface with multi-channel connectors.
  2. 2Set up Chroma vector database and populate with FAQ embeddings using Cohere Embed.
  3. 3Configure Dify RAG pipeline to query Chroma for FAQ retrieval, with Cohere Rerank to improve answer relevance.
  4. 4Integrate Claude Sonnet as the primary LLM in Dify for ticket triage and refund decision logic.
  5. 5Connect Composio tools to Dify workflows for real-time order lookups and refund processing via your e-commerce platform API.
  6. 6Enable AgentOps monitoring in Dify to track conversation quality, costs, and error rates.
  7. 7Deploy multi-channel connectors (web widget, Slack, Discord) via Dify for omnichannel support.
Copy link to clipboard

What are you building?

Build your own AI stack →